Customer service

DPD Update January 14:
Due to snowfall and icy conditions over the past few days, DPD has experienced a backlog.

What does this mean for me?
Parcels will be delivered with a delay of 1–3 days. If you have received a track & trace code, this means that we have packed your parcel. The status “Your parcel is being prepared by the sender” means that your order is ready for collection by DPD. This may therefore take a little longer than usual. DPD is doing everything possible to clear the backlog as quickly as possible.

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Chat with us

Through our social media channels, we are also available to answer questions.

Chat via social media

Call us

Available Monday to Friday from 9:00am to 16:30pm

+31 (0)85 8888 950

Email us

We strive to answer all emails within two business days.

service@agradi.com

Due to the current weather conditions, delivery of our parcels by DPD may take longer than you’re used to from us.

We are doing our best to ship everything as quickly as possible.

Public holidays – adjusted availability

On the following public holidays, our customer service is not available:

• New Year’s Day
• Easter
• King’s Day
• Ascension Day
• Pentecost
• Christmas

No orders are shipped on these days.

Thank you for your understanding!

Customer service