Returns

At Agradi you can return your products free of charge (within the Netherlands) once, within the trial period (90 days). For this you must use the shipping method as indicated in the conditions (Agradi has agreements with DPD and DHL and offers free shipping). If you meet the conditions of return, the package can be returned once free of charge. You can create the return shipment by clicking on the orange button.

Returning via this route with DHL is free. You will not receive a return label for DHL from us. You go to a manned parcel shop for this, where you indicate that the package may be returned to Agradi.
Our address is in their system, which they scan on a barcode sticker. They do not need a QR code or barcode for this. The return form may be placed in the box, the barcode on it is for our returns department. You cannot use unmanned DHL parcel points, Homerpoints or PicNic.

Returning via this route with DPD is free. You will receive a return label and a return form for DPD from us.
Stick the return label on the box, make sure no other labels are visible on the box. The return form may be placed in the box, it is required for our returns department.

The delivery time of your return at DPD can be up to 5 working days, at DHL up to 10 working days. After this, the package still needs to be processed by us.
When the status in your account is closed, this means that your return is currently being processed. Once the return has been processed, you will receive an email with information about the refund.

For returns from abroad, other than in the case of proven warranty cases or in case of demonstrable delivery errors, the sender bears the costs. Even in case of warranty, the products must be sent by the cheapest method (including tracking). Costs for other means of transport, such as express service, registered, cash on delivery, etc. are not reimbursed.Shipment of large items or pallet deliveries should always take place in consultation in case of warranty.
If DPD parcelshops are used for returns from abroad, a €4.99 contribution for return costs will be charged. If the value of the returned products is below this amount, you will not receive a refund. Costs for a return shipment from France are €9.99 and from Luxembourg €9.99.

If you have not yet received a refund, we advise you to contact customer service. After canceling an item or entire order, you will receive the refund within 2 to 3 working days on the account number
with which the order was paid. If it concerns a return, you will receive an email with information about the refund as soon as the return has been processed.