Frequently Asked Questions

Articles and stock

How do i find a particular brand?

All our brands are listed on the top of the page in the navigation menu. When you hover over the "brands" section all our brands will show.

Otherwise you can just type in your favourite brand in the search bar on the top of the page. 

Stock and delivery times
Agradi has more than 130,000+ products in its assortment. Due to this large number, unfortunately we cannot always have everything in stock.
Delivery times by product:
The delivery time is mentioned with every product in our webshop. From the moment we have received your payment after your order, the delivery time that is current at that time starts. For delayed payment methods, such as single authorization or prepayment, this may vary. We do not reserve products until payment is final. 'In stock' means that we can deliver the item from our own stock at that time. If we do not have the product in stock, but we can order it for you from our supplier; then the expected minimum and maximum delivery time is shown with the product. For example, '2 to 5 working days' or '2 to 10 working days'. In step 1 of the shopping cart you will see the overview of the products you ordered, again with all the delivery times. When you have paid the order and all items are in stock (come) it will be shipped to you.
What does temporarily unavailable mean?
When we have included a product in our range, but cannot deliver it because it is temporarily out of stock, the product will say 'temporarily unavailable.' The product may then return to stock, but this may take some time. When a product has the status 'temporarily unavailable', you cannot order it. However, you can leave your e-mail address with this article, you will receive an e-mail when you can order this article again.
Sold out item
Unfortunately, sold out really does mean sold out. These products will not return to our assortment.
Immediately deliverable products
The stock is updated regularly. As a result, this indication is 99% accurate. However, an article can be ordered by several people at the same time, so this information is not always complete and immediately updated. Also, when ordering multiple quantities, the stock may not be sufficient. If the latter is the case, a pop-up will appear indicating which quantity is immediately available so that you can adjust the quantity if necessary.
Terms for 'Ordered before 9 p.m., shipped today'
  • All items ordered must be "In Stock."
  • You pay with iDEAL;
  • You order before 9 p.m;
  • You order on business days;
Filter by delivery time
Do you need products right away? Then you can filter in advance by delivery time. For example: you need new boots immediately. In the boots product group, choose the right size at the filter and then delivery time 'In stock'. We have these products in stock in the warehouse. Please note, many items that are not in stock we will have in stock within a few days.

Do you need help?

Email us

We aim to reply to all emails within two working days.

Call us

Available Monday to Friday from 10:00am to 18:00am.

Chat with us

Through our social media channels, we are also available to answer questions.