Frequently Asked Questions

Subjects

Delivery

When will my order be delivered?

Your order will be shipped when we have everything in stock.
When everything is in stock and you order before 21.00, it will be the same day. When items with a delivery time are included in the order, we first wait until the entire order is complete before sending it.
After shipment, we hope that you can receive it the next day, but we cannot promise this.

 

Where is my order?
When you log in to agradi.nl you can view your order yourself. Here you will find the status and the expected delivery time. If your order has already been sent, it will be delivered as soon as possible. You can track your order with your Track & Trace code (which you will receive by email). This is only active in the evening of the day of dispatch.
Can I arrange a time of delivery?
Unfortunately this is not possible for DPD. They plan their own routes.
This is possible for Sanders Fritom. You will always be contacted about delivery options and delivery times.

Does Agradi also deliver on weekends?
Saturday deliveries are also possible via DPD.
Can I have the order delivered to a different address?
If the order has not yet been shipped, we can adjust this for you, please contact us via email; customer service@agradi.nl or call 085-88 88 049.
How often is the order offered?
The order is offered twice within the Netherlands and then taken to a parcel shop where it remains for 7 days. Within Belgium, a parcel is only offered once before being taken to a parcel shop.
Can I also pick up my order?
Unfortunately, this is not possible, we are not allowed to carry out any shopping activities at our address.
Who will deliver the order?
Our regular orders are delivered with DPD and Chronopost
Large or heavy orders will be delivered via Sanders Fritom.
Large parcel delivery
All larger packages (such as wheelbarrows, etc.) are delivered by specially arranged transport. If this is the case, you will be emailed in advance to make an appointment when the package can be delivered to you. If you are not at home when Sanders Fritom delivers, you are expected to contribute to the costs incurred (€25). When the item is delivered directly from a supplier, these costs may differ.
Does Agradi also deliver abroad?
Of course! From agradi.nl orders can be sent to the Netherlands and Belgium, agradi.de ships to Germany, Austria and Luxembourg, agradi.fr ships to Belgium and France and agradi.com has the option to ship to Bulgaria, Croatia, the Czech Republic, Denmark , Estonia, Latvia, Lithuania, Portugal, Slovakia, Slovenia, and Sweden.
International delivery charges

To cover the costs of shipping we have to, unfortunately, charge a shipping fee. The amount of this fee depends on the country that you want to ship to. We also have free shipping from a minimum order amount which also depends on the country. Please see the tabel below to find an overview of shipping fees, free shipping and delivery time.

Frequently Asked Questions

Articles and stock

Current orders

Delivery

Payments, discounts and gift certificates

Problems with orders

Returns and refunds

Do you need help?

Email us

We aim to reply to all emails within two working days.

service@agradi.com

Call us

Available Monday to Friday from 10:00am to 18:00am.

085-88 88 049

Chat with us

Through our social media channels, we are also available to answer questions.

Social media chat

Subjects

Payment methods

Agradi offers multiple payment methods.
Read more

Returns

Agradi offers you the opportunity to return your products within the trial period (90 days).
Read more

Agradi offers the opportunity to become a partner for business customers, such as riding schools,...
Read more

Guarantee

If the item has become defective, you can contact our customer service.
Read more

Size charts