Conditions of returns

  • The trial period of 90 calendar days from the date of delivery has not yet expired;
  • The item is clean, complete and undamaged (You can evaluate the product as you would in a store, not test it extensively!);
  • The item has not been used;
  • Items should smell like new. Therefore, make sure that you keep an item, for example, in a smoke-free room and not in a kitchen where deep-frying takes place. You are only liable for the depreciation of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods. Note: Washing an item after use does not restore it to new condition.
  • The (factory) packaging is original, undamaged (if reasonably possible) and not to be described by you;
  • The return shipment will be properly packed so that items cannot be damaged during transport;
  • Product packaging should be sent in the original shipping packaging if possible. For example, pack the original shoe box or razor case in a shipping box so that this packaging is also not damaged during transport;
  • You are liable for any diminished value of the products resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.
  • For products that cannot be sold as new, the damage shall not exceed 100% of the purchase price;
  • Defects of and/or ambiguities about PetSafe articles can be reported directly to PetSafe Europe's toll-free number: 008-0018182020;