Returning or exchanging from abroad

For returns from abroad, other than in the case of proven warranty cases or in case of demonstrable delivery errors, the sender bears the costs. Even in case of warranty, the products must be sent by the cheapest method (including tracking). Costs for other means of transport, such as express service, registered, cash on delivery, etc. are not reimbursed.Shipment of large items or pallet deliveries should always take place in consultation in case of warranty.
If DPD parcelshops are used for returns from abroad, a €4.99 contribution for return costs will be charged. If the value of the returned products is below this amount, you will not receive a refund. Costs for a return shipment from France are €9.99 and from Luxembourg €9.99.