How can I trade?
If you wish to receive a different product, for example for reasons of a different size, you can easily do this by re-ordering the product via the webshop and returning the first product. If it is not available in the same color in the size what you want, but in a different color, then we can also choose that in case of exception.
You will immediately see whether the product is available. You will then have to pay again. Due to technical reasons, it is not possible to offset the payments (or the return shipment) against each other.
In the event that you return something that you have purchased with a sales or outlet price, you are still entitled to this promotional discount. Returns are possible via https://www.agradi.nl/retourzendingen/. You must then return the item according to the steps (which start at “Start your return shipment, click here”) and order the same item in a different size. When this has happened, report the story to customer service via email or telephone and we will process the discount based on your new order number and refund the difference.
You will immediately see whether the product is available. You will then have to pay again. Due to technical reasons, it is not possible to offset the payments (or the return shipment) against each other.
In the event that you return something that you have purchased with a sales or outlet price, you are still entitled to this promotional discount. Returns are possible via https://www.agradi.nl/retourzendingen/. You must then return the item according to the steps (which start at “Start your return shipment, click here”) and order the same item in a different size. When this has happened, report the story to customer service via email or telephone and we will process the discount based on your new order number and refund the difference.